Questions
The short version: start free, pay only for what you need.
Is the free plan really free?
Yes. You can analyse a dispute and see your strength score and summary without paying. Paid plans unlock taking it further — downloading documents, mapping evidence, building claim papers, and faster results.
Can I cancel anytime?
Yes — manage or cancel from the billing portal in one click. Your plan stays active until the end of the period you've paid for.
What does Premium add?
Premium unlocks the Hearing Prep pack — preparation to help you represent yourself on the day (what to expect, a documents checklist, the questions you may be asked, and the other side's likely arguments). It also gives three times the daily analysis limit and our fastest model. Paid plans buy you more tools and speed — not better odds; we never act for you or guarantee an outcome.
Do the prices include VAT?
Prices are shown in GBP and include VAT where applicable. Your Stripe receipt shows the full breakdown.
Is this legal advice?
No. ConsumerSuit is an AI self-help tool that helps you understand and assert your rights. It can get things wrong — always check anything important before you act, and seek a qualified solicitor for formal advice.