Terms of Service
These terms set out the deal between you and ConsumerSuit when you use the site. By using ConsumerSuit you agree to them. Please read the box below first — it's the most important part.
1. Who we are
ConsumerSuit ("we", "us") provides an AI-assisted self-help tool for individuals in England & Wales. Questions: [email protected].
2. What ConsumerSuit is — and isn't
ConsumerSuit helps you understand your rights and prepare your own letters and documents. It provides general information and drafting help, not legal advice, and it is not a substitute for a qualified solicitor. We are not a law firm and do not represent you. Outcomes depend on your facts, which we can't verify.
3. Who can use it
You must be 18 or over to use ConsumerSuit. It is designed around the law of England & Wales; if you use it elsewhere, that's at your own risk.
4. Using it responsibly
You agree to give honest information, to use ConsumerSuit only for your own genuine disputes, and not to misuse it — for example by trying to break, overload, scrape or abuse the service, upload unlawful content, or use it to harass anyone.
5. The AI's limits
The analysis, scores and documents are generated by AI. They may contain mistakes, out-of-date law, or wrong citations. Always read what's produced, check anything important, and never rely on it as your only source before taking action such as sending a letter, missing a deadline, or starting a claim.
6. Accounts
Some features need an account, created by signing in with Google. You're responsible for keeping access to your Google account secure. We may suspend accounts that breach these terms.
7. Plans, payments and cancelling
- The core scoring is free. Paid plans (Starter, Builder, Pro, Premium) unlock extra features and higher daily limits, billed monthly through Stripe.
- Subscriptions renew automatically each month until you cancel.
- You can cancel anytime from the billing portal. Your plan stays active until the end of the period you've already paid for; we don't charge you again after you cancel.
- Prices are shown on the pricing page in GBP and include VAT where applicable. We may change prices, but not for a period you've already paid for.
- Because paid features are digital and available immediately, refunds for a current period aren't generally given once the period has started — but this does not affect your statutory rights as a consumer under UK law.
8. Our responsibility to you
We work hard to make ConsumerSuit useful, but we provide it "as is" and can't promise it will be error-free or always available. To the fullest extent allowed by law, we are not liable for losses arising from your use of the tool or from decisions you make based on it. Nothing in these terms limits any liability that cannot be limited under law — including liability for death or personal injury caused by negligence, or for fraud.
9. Intellectual property
The ConsumerSuit site, design and content are ours. The documents you generate for your own dispute are yours to use for that purpose.
10. Ending things
You can stop using ConsumerSuit and delete your account at any time. We may suspend or end access if these terms are breached.
11. Governing law
These terms are governed by the law of England & Wales, and disputes fall to the courts of England & Wales.
12. Changes
We may update these terms; the date at the top shows the latest version. Continuing to use ConsumerSuit means you accept the current terms.