Terms of Service

These terms set out the deal between you and ConsumerSuit when you use the site. By using ConsumerSuit you agree to them. Please read the box below first — it's the most important part.

1. Who we are

Athi 360, trading as ConsumerSuit ("we", "us"), provides an AI-assisted self-help tool for individuals in England & Wales. Athi 360 is the party you contract with when you buy a plan, and the data controller for your personal information (see our Privacy Policy).

Questions, cancellations and complaints: [email protected].

2. What ConsumerSuit is — and isn't

ConsumerSuit helps you understand your rights and prepare your own letters and documents. It provides general information and drafting help, and it is not a substitute for a qualified solicitor. We are not a law firm and do not represent you. Outcomes depend on your facts, which we can't verify.

What ConsumerSuit is not: we are not a solicitor, a law firm, or a regulated claims-management company. We do not conduct litigation and we do not act on your behalf — you act for yourself, send your own letters, and keep 100% of anything you recover. Using ConsumerSuit creates no retainer, no solicitor–client relationship, and no duty of care owed to you. Any case-strength score or settlement figure is an AI estimate of your position, not a prediction of the outcome of a court, tribunal or ombudsman.

3. Who can use it — and which law it covers

You must be 18 or over to use ConsumerSuit. It analyses disputes under the law of England & Wales only. By using the analysis, you confirm that your matter is governed by the law of England & Wales (for example, a dispute with a UK-based company, landlord, employer or service). The country you select tells us whose law applies to your problem — it is not a statement of your nationality or your location, and you may use the tool in any language.

We do not provide information about the law of any other country or jurisdiction, and we will not analyse a matter you tell us is governed by another country's law. If your matter is governed by the law of Scotland, Northern Ireland, or any country outside England & Wales, ConsumerSuit is not designed for it and any reliance on it for that purpose is at your own risk. To help keep this accurate, we ask you to affirm the England & Wales scope before each analysis and we keep a minimal record of that affirmation (see our Privacy Policy).

4. Using it responsibly

You agree to give honest information, to use ConsumerSuit only for your own genuine disputes, and not to misuse it — for example by uploading unlawful content, or using it to harass anyone.

What you must not do to the service itself. You may not, without our written permission:

• Scrape, crawl, harvest or bulk-download any part of the site or its output, or use any automated system (bot, spider, script or scraper) to access it. Normal use by a person in a browser is fine; systematic extraction is not.
• Reverse-engineer, decompile or disassemble the service, or try to discover the underlying prompts, models, rules or source code — including by feeding it inputs designed to make it reveal its own instructions.
• Use the service, or anything it produces, to build, train or evaluate a competing product, or to train any machine-learning model.
• Resell, sublicense or redistribute access to the service, or use it to provide a paid service to other people, unless we have agreed that in writing.
• Get around, or try to get around, any limit, paywall, quota or rate limit — including by using multiple accounts to obtain free usage beyond what a single account allows.
• Interfere with the service's operation or security, or place an unreasonable load on it.

To be clear about what this does not restrict: the documents and letters we generate for your own dispute are yours, and you may use, keep, share and send them for that dispute as much as you like (see section 11).

5. The AI's limits

The analysis, scores and documents are generated by AI. They may contain mistakes, out-of-date law, or wrong citations. Always read what's produced, check anything important, and never rely on it as your only source before taking action such as sending a letter, missing a deadline, or starting a claim.

6. Accounts

Some features need an account, created by signing in with Google. You're responsible for keeping access to your Google account secure. We may suspend accounts that breach these terms.

7. Plans and payments

• Scoring your case is free. The paid tiers — Resolve, Build, ACAS and Tribunal — unlock deeper analysis, higher limits and downloadable documents. Current prices are on the pricing page, in GBP.
• Payment is taken by Stripe. We never see or store your card details.
• Your tier is granted for 30 days from payment and then lapses. Work you have already produced stays yours — the lapse affects what you can generate next, not what you have already downloaded.
• Buying one tier does not automatically unlock another. Which tier a given case needs depends on the case; the pricing page sets this out.
• We may change prices, but never for a purchase you have already made.

8. Cancelling and refunds

Because each plan is a one-off purchase, there is nothing to "cancel" to stop future billing — there is no future billing. What follows is your right to change your mind about a purchase you have already made.

You have 14 days from your purchase to cancel it and ask for your money back. To do that, just email [email protected] — no form and no reason needed.

• If you haven't used it — no paid analysis run, no document generated — you get a full refund.
• If you have used it, we deduct a proportionate amount for what we already delivered — the analyses we ran and the documents we produced on your instructions — and refund the rest. We will always show you that breakdown before we process it.
• Refunds are paid to your original payment method within 5 working days of us agreeing the amount.
• After the 14 days, your purchase simply runs its 30 days and refunds are at our discretion.

When you buy, you are asking us to start work straight away rather than waiting 14 days — that is the point of the tool, and it is why a proportionate deduction applies if you cancel after we have already done some of that work. We ask you to confirm this at checkout. None of this affects your statutory rights as a consumer under UK law, including under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

If something we produced was faulty or not as described, tell us — you may be entitled to a repeat performance or a price reduction under the Consumer Rights Act 2015, separately from the cancellation right above.

9. Complaints

If you are unhappy with the service, email [email protected] with the details. We aim to acknowledge within 5 working days and to give you a full response within 28 days. If we cannot resolve it between us, you retain every right you would otherwise have, including going to court. We are not a regulated claims-management company or a law firm, so there is no legal ombudsman scheme covering this service — we say so plainly rather than implying a protection that does not exist.

10. Our responsibility to you

We work hard to make ConsumerSuit useful, but we provide it "as is" and can't promise it will be error-free or always available. To the fullest extent allowed by law, we are not liable for losses arising from your use of the tool or from decisions you make based on it. Nothing in these terms limits any liability that cannot be limited under law — including liability for death or personal injury caused by negligence, or for fraud.

11. Intellectual property

The ConsumerSuit site, design and content are ours. The documents you generate for your own dispute are yours to use for that purpose.

12. Ending things

You can stop using ConsumerSuit and delete your account at any time. We may suspend or end access if these terms are breached.

13. Governing law

These terms are governed by the law of England & Wales, and disputes fall to the courts of England & Wales.

14. Changes

We may update these terms; the date at the top shows the latest version. Continuing to use ConsumerSuit means you accept the current terms.