How to use ConsumerSuit

A plain-English walkthrough — no legal background needed. You describe what happened (in your own language), and ConsumerSuit works out the law, your strength, your evidence, and the documents to claim. Here's every part, step by step.

1 Pick your country & language

At the top of the case form there are now three dropdowns that fill the bar: Country → Region → Language.

• Country — where you are (United Kingdom, India, or International / Other).
• Region — your area within that country (e.g. England, Wales, Scotland, Northern Ireland).
• Language — the language you want to write your case in. The list changes to match your country, and it's wide: the languages spoken across the UK (English, Welsh, Scottish Gaelic, Irish, Polish, Punjabi, Urdu, Bengali, Arabic, Romanian, Somali and more), the major Indian languages, and major international languages.

Just write your case in your own words, in your own language — we read it and your report comes back in clear English. For supported Indian languages, translation is powered by Sarvam AI; other languages are read directly by the AI.

2 The three ways to start

At the top of the app you can choose how to begin — pick whichever fits your situation:

📝 Case Analysis

The main one. You type out what happened — who, what, when — and ConsumerSuit tells you the law, your strength, and how to claim. Use this when you have a dispute and want to know where you stand.

📄 Document Review

Upload a contract, tenancy, letter or policy and it reads every clause, flagging the ones that are unfair, unlawful, or that quietly strip your rights — with the exact wording quoted and the law that applies. Use this when someone's handed you something to sign, or you think a document is being used against you.

💬 Chat

Not sure where to start, or feeling overwhelmed? Just talk it through. The intake assistant asks gentle questions, gathers the key facts in plain conversation, and when it has enough, it can turn the conversation straight into a full case analysis.

3 Step 1 — Analyse your case (the first window)

This is the heart of ConsumerSuit. You describe your dispute in plain facts. In return you get a full legal opinion:

• A strength score (0–100) — honestly how strong your case is.
• The law that applies — the exact Acts and section numbers, in your situation.
• What you could realistically recover — a settlement range with the figures behind it.
• The other side's likely arguments — and how to answer each one.
• Exactly how to claim — the right body or court, the cost, the timeline, and what happens if you win or lose.

It's the hours of research a solicitor would charge for — done in minutes, for free to see your score.

4 Uploading evidence — documents, emails, photos & voice

You don't have to retype anything. Upload your originals and ConsumerSuit reads the text out of them automatically (we call it "stripping" the text from the file):

• Documents — PDFs and Word files: the text is extracted and read.
• Emails — including Outlook .msg files; we open the email and read it, plus any attachments inside it.
• Photos & screenshots — a photo of a letter or a screenshot of a chat: the text is read off the image.
• Voice / recordings — an audio recording (e.g. a phone call or voicemail) is transcribed into text and read.

Whatever the format, the words inside it become part of your case so the analysis is based on your actual evidence, not a summary. (Sensible caps apply — up to 10 files / 20 MB — to keep things fast and safe.)

5 Step 2 — The Evidence Map (your case, broken into claims)

Once you've got your analysis, the Evidence step does something powerful: it breaks your case down into its separate legal claims and gives each one its own row in an evidence matrix.

So a single dispute that actually contains, say, six distinct claims becomes six clear entries — one per claim — instead of being lumped together. For each entry you see:

• The claim — the specific legal point.
• The evidence that proves it — mapped to the document, email or fact that supports it.
• How strong it is — proven, partial, or missing.
• The gaps — what's still missing, flagged while you still have time to fix it (e.g. "get replacement-cost quotes before you file").

6 Step 3 — Build your claim documents

Finally, ConsumerSuit drafts the formal documents you actually need to send — a complaint or claim with a summary, the legal basis, the breach particulars, an evidence schedule, and the remedy you're seeking. Each section even flags its own weak points before you send it. You walk away with the papers in your hand, ready to use, and can download them as a branded PDF.

7 The legal assistant (the chat bubble)

Throughout the app there's a floating legal assistant — a chat bubble you can open any time. Ask it general legal questions in plain English ("what's a Section 21 notice?", "how long do I have to claim?") and it answers like a knowledgeable friend, not in jargon.

8 Plans & what's free

Scoring your case and seeing the summary is free. Paid plans unlock taking it further — downloading documents, the evidence map, the full claim builder, and faster, higher-volume use. See the pricing page for the plans.

Try it now — score your case free