Accessibility
ConsumerSuit exists to help people assert their rights — so it needs to work for everyone, including people who use assistive technology. This statement sets out what we aim for, what we've done, where we know we fall short, and how to tell us about a problem.
What we aim for
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA as a target for the site. We're a small team and haven't yet had an independent audit, so we describe this as what we're working towards, not a certified result.
What we've built in
- Keyboard access — the site is built with standard, semantic HTML so you can move through pages and links with a keyboard, not only a mouse.
- Readable text — a clear typeface, generous line spacing, and text that reflows and stays usable when you zoom in or use a small screen.
- Colour and contrast — we aim for strong contrast between text and background, and we don't rely on colour alone to carry meaning (case-strength is labelled Strong / Moderate / Weak in words, not just colour).
- Responsive layout — the site adapts to phones, tablets and desktops, and to larger text sizes.
- Plain English — analyses and pages are written to be understood without legal training.
- Descriptive labels — links, buttons and images are given text labels for screen readers wherever we can.
Where we know we fall short
We're honest that some parts aren't perfect yet:
- Some of the more interactive parts of the app (the analysis workspace and document tools) haven't been fully tested with every screen reader and may not be perfectly labelled throughout.
- Content is generated by AI, so its structure and wording vary from one analysis to another.
- A few decorative graphics are present for visual character; they're marked to be ignored by assistive technology, but the site's look leans on them.
We treat accessibility as ongoing work and fix issues as we find them or hear about them.
Tell us about a barrier
If you can't do something on ConsumerSuit because of an accessibility problem — or you need information in a different format — please email [email protected]. Tell us what you were trying to do, the page, and the assistive technology you use if relevant. We aim to reply within a few working days and will do our best to help in the meantime.
Enforcement
If you contact us about an accessibility problem and aren't happy with our response, you can contact the Equality Advisory and Support Service (EASS) at equalityadvisoryservice.com.